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Certificate Programs

Updated 12/23/02


 

Personal Effectiveness Certificate

  Personal Effectiveness Certificate

6 required courses plus 3 electives
The goal of this certificate Program is to provide the participant the opportunity for personal development as an employee of Santa Barbara County.

The required classes are focused on enhancing communication skills while the electives serve as an opportunity to customize the certificate for the participant’s specific job duties.

For example, students can choose to focus on team work or strictly personal development with classes involving Dealing with Conflict and Personality Styles and Behaviors. This certificate offers a range of choices that can suit employees across the county.

 

Required Courses:

   
Course Name

 Course #

 # of hours
Personality Styles & Behaviors PER-101 4
Time Management PER-102 8
Problem-Solving & Decision Making PER-110 8
Leadership Skills PER-120 16
Conflict Resolution PRO-220 8
Powerful Speeches and Presentations PRO-230 16

Electives:

   
Course Name

 Course #

 # of hours
Staying Focused & Managing Priorities MGT-260 8
Working with Difficult Behaviors OFF-101 8
Saying it with Style OFF-110 8
Customer Service and Relations OFF-115 8
Interpersonal Communications PER-103 8
Cultural Diversity in the Workplace PER-104 8
Personal & Professional Development w/in the County PER-105 8
Attitudes for Today's Workplace PER-106 8
Situational Communications PER-107 8
Living with Change in the Workplace PER-121 8
Principles of Public Service (formerly Ethics & Integrity in Public Svc.) PRO-100 8
Transitioning from Line Staff to Supervisor SUP-100 8
Making Teams Work TEM-100 16
Interdepartmental Teams TEM-101 8

 

Group and Team Performance Certificate

  Group and Team Performance Certificate

9 required courses plus 3 electives
The goal of this certificate program is to provide the participant the opportunity to learn how to work as part of a team while a gaining an understanding of various behaviors and personality styles. Included in the courses are a variety of electives which focus on the value the County places on its employees.

The participant can also choose to take Principles of Public Service (Ethics) and/or Project Management depending on their job duties. This certificate has the flexibility of being structured specifically for a person’s job duties, as needed, whether it involves working as part of a team or developing personal skills to enhance performance in a unit.

This certificate can be useful for a group of employees from a unit to take for the Team experience.

 

Required Courses:

   
Course Name

 Course #

 # of hours
Personality Styles & Behaviors PER-101 4
Time Management PER-102 8
Interpersonal Communications PER-103 8
Conflict Resolution PRO-220 8
Making Teams Work TEM-100 16
Interdepartmental Teams TEM-101 8
Leading Teams TEM-170 8
Dealing with Change TEM-210 8
The Anatomy of Successful Meetings TEM-271 8

Electives:

   
Course Name

 Course #

 # of hours
Working with Difficult Behaviors OFF-101 8
Cultural Diversity in the Workplace PER-104 8
Attitudes for Today's Workplace PER-106 8
Situational Communications PER-107 8
Creativity & Innovation in the Workplace PER-108 8
Problem Solving and Decision Making PER-110 8
Principles of Public Service (Ethics) PRO-100 8
Principles of Project Management PRO-111 16
Process Improvement & Control PRO-120 16
Making Strategic Planning Come Alive PRO-210 8
Motivating Employees SUP-201 8
Monitoring and Evaluating Performance SUP-210 8

 

Professional/Technical Best Practices Certificate

  Professional/Technical Best Practices Certificate

7 required courses plus 3 electives
The goal of this certificate program is to train participants in the effective application of specific practices supported by the County of Santa Barbara. Included are classes in professional development as well as team building.

One of the major strategies of this certificate is to ensure the student is exposed to all aspects of the budget process within the county. As we expand our classes in these areas, it will be critical for budget analysts and accounting specialists to be familiar with these subjects and practices including longer range, strategic planning.

 

Required Courses:

 

 

Course Name

 Course #

 # of hours
Time Management  PER-102 8
Problem Solving and Decision Making PER-110 8
Principles of Public Service (Ethics) PRO-100 8
Easy Documentation PRO-101 8
Principles of Project Management PRO-111 16
Performance Measurement PRO-112 16
Making Strategic Planning Come Alive PRO-210 16

Electives:

 

 

Course Name

 Course #

 # of hours
The Whys and Hows of Budgeting MGT-240 8
Working with Difficult Behaviors OFF-101 8
Interpersonal Communications PER-103 8
Cultural Diversity in the Workplace PER-104 8
Personal & Professional Development w/in the County PER-105 8
Living with Change in the Workplace PER-121 8
Process Improvement and Control PRO-120 16
Conflict Resolution PRO-220 8
Powerful Speeches and Presentations PRO-230 16
Interdepartmental Teams TEM-101 8
The Anatomy of Successful Meetings TEM-271 8

 

Office Professional Certificate

  Office Professional Certificate

5 required courses plus 2 electives

The goal of this certificate program is to enhance the current skills of the office professional and to help develop new skills for those entering this area of work. 

By participating in this certificate program, the office professional can gain experience in dealing with internal and external customers, developing skills to take messages and record information clearly and accurately.  The participant will gain knowledge of interpersonal communications.  They can customize the certificate with their supervisor, whether it is a need for training in project management or principles of public service. 

This is a  great training for the front line office professional to gain these skills whether they are new or experienced in the field.  New classes are being added to enhance to electives in this program to further the possibilities of customization in this certificate program. 

 

Required Courses:

 

 

Course Name

 Course #

 # of hours
Professional Business Skills OFF-100 4
Saying it with Style 0FF-110 8
Personality Styles & Behaviors PER-101 4
Time Management PER-102 8
Problem Solving and Decision Making PER-110 8

Elective Courses:

 

 

Course Name

 Course #

 # of hours
Staying Focused & Managing Priorities MGT-260 8
Working with Difficult Behaviors OFF-101 8
The Public Sector Professional OFF-102 8
Customer Service and Relations OFF-115 8
Ethics for Frontline Professionals OFF-116
Professional Assistant Development OFF-117 8
Interpersonal Communication PER-103 8
Cultural Diversity in the Workplace PER-104 8
Personal & Professional Development w/in the County PER-105 8
Attitudes for Today's Workplace PER-106 8
Situational Communications  PER-107 8
Creativity & Innovation in the Workplace PER-108 8
Living with Change in the Workplace PER-121 8
Using Good Judgment in Daily Decisions PER-122 8
Principles of Public Service (Ethics) PRO-100 8
Preventing Workplace Injuries PRO-104 8
Improving Health & Safety PRO-105 8
Principles of Project Management PRO-111 16
Transitioning from Line Staff to Supervisor SUP-100 8
Introduction to Public Law SUP-155 4
Dealing with Change TEM-210 8

 

Supervision Certificate

  Supervision Certificate

13 required courses plus 3 electives
The goal of this certificate program is for supervisors to gain a strategic outlook on their position.

Included in this certificate is a range of electives allowing for customization and personal development as a supervisor. The list of required classes provides the supervisor with a wide range of classes and the opportunity to network with other supervisors.

It is highly recommended, though not included as required in the certificate program, that supervisors enroll in Supervisors’ Institutes I and II to further enhance their skills and increase their opportunities for networking within the County of Santa Barbara’s Supervisor’s Community.

 

Required Courses:

 

 

Course Name

 Course #

 # of hours
Personality Styles & Behaviors PER-101 4
Problem Solving and Decision Making PER-110 8
Leadership Skills PER-120 16
Principles of Public Service (Ethics) PRO-100 8
Performance Measurement PRO-112 8
Conflict Resolution PRO-220 8
Fundamentals of Supervision SUP-101 8
Coaching Skills SUP-109 8
Introduction to Employment Law SUP-150 8
Motivating Employees SUP-201 8
Interviewing & Hiring the Best SUP-207 8
Monitoring and Evaluating Performance SUP-210 8
Dealing with Change TEM-210 8

Elective Courses:

 

 

Course Name
Course #

  # of hours
The Whys and Hows of Budgeting MGT-240 8
Business Writing for Managers MGT-241 8
A Survivors Guide to the County Budget Process MGT-250 8
Leading Negotiations MGT-302 16
The Public Sector Professional OFF-102 8
Customer Service and Relations OFF-115 8
Time Management  PER-102 8
Interpersonal Communication PER-103 8
Cultural Diversity in the Workplace PER-104 8
Situational Communications  PER-107 8
Living with Change in the Workplace PER-121 8
Using Good Judgment in Daily Decisions PER-122 8
Preventing Workplace Injuries PRO-104 8
Improving Health & Safety PRO-105 8
Process Improvement & Control PRO-120 8
Making Strategic Planning Come Alive PRO-210 8
Powerful Speeches and Presentations PRO-230 16
Visual Representation of Technical Information PRO-231 8
Introduction to Public Law SUP-155 8
Leading Teams TEM-170 8

 

Management Certificate

  Management Certificate

14 required courses plus 4 electives

The goal of this certificate program is to prepare managers to handle their managerial responsibilities and to acquire skills to enhance existing skills.  There is a range of electives offering managers the opportunity to customize the certificate relative to their jobs. 

Participation provides managers the opportunity to network with other managers in specific required classes while the electives provide interaction with a range of county employees.  To fully appreciate their managerial responsibilities, it is essential to have this type of interaction.  It aids the manager in keeping a finger on the pulse of what is happening countywide and not just in one department.

The Management Certificate can provide a new perspective on managing at the County of Santa Barbara.

 

Required Courses:

 

 

Course Name

 Course #

 # of hours
A Survivors Guide to the County Budget Process MGT-250 8
Policy Development in a Political Environment MGT-301 8
Personality Styles & Behaviors PER-101 4
Time Management  PER-102 8
Problem Solving and Decision Making PER-110 8
Leadership Skills PER-120 16
Principles of Public Service (Ethics) PRO-100 8
Principles of Project Management PRO-111 16
Performance Measurement PRO-112 8
Making Strategic Planning Come Alive PRO-210 8
Introduction to Employment Law SUP-150 8
Motivating Employees SUP-201 8
Monitoring and Evaluating Performance SUP-210 8
Dealing with Change TEM-210 8

Elective Courses:

 

 

Course Name

 Course #

 # of hours
Transitioning from Supervisor to Manager MGT-101 8
The Whys and Hows of Budgeting MGT-240 8
Business Writing for Managers MGT-241 8
Staying Focused & Managing Priorities MGT-260 8
Leading Negotiations MGT-302 16
Mentoring for Managers MGT-303 8
Cultural Diversity in the Workplace PER-104 8
Creativity & Innovation in the Workplace PER-108 8
Living with Change in the Workplace PER-121 8
Using Good Judgment in Daily Decisions PER-122 8
Preventing Workplace Injuries PRO-104  8
Improving Health & Safety PRO-105 8
Process Improvement & Control PRO-120 16
Powerful Speeches and Presentations PRO-230 16
Visual Representation of Technical Information PRO-231 8
Coaching Skills SUP-109 8
Introduction to Public Law SUP-155 4
Interdepartmental Teams (formerly Group Process & Dynamics) TEM-101 8
The Anatomy of Successful Meetings TEM-271 8

 
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