Workplace teams are an increasingly effective way for the modern public-sector organization to accomplish higher levels of customer satisfaction while maximizing available resources. The skills and competencies to lead a team are different than leading a group of individuals. Simply, why a team or individual does something in your organization is probably the same, but what a team does and particularly how a team does it is very different for a team compared to a group of individual performers.

This course will explore the similarities and differences between groups and teams, does the situation benefit from a team approach, how teams are formed and building teams strengths to increase their performance. Team coaching, recognition and motivation strategies will also be covered. Finally the session will walk you through a planning process to establish a new team or realign an existing team that will be engaged, aligned and high performing.