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Modern public-sector organizations are collecting hundreds of pieces of data to more effectively manage resources, assess service quality, track performance, monitor business processes, demonstrate legal compliance or report outcomes to the public. The data needs to be interpreted, given context and delivered to decision makers in a form that makes understanding easier. This class will focus on the types of data we collect, why we collect it, who uses the data and basic statistical analysis and reporting tools to help the data be more useful, accurate and visually appealing. A basic understanding of Microsoft Excel will be extremely beneficial. |